Refund Policy

Images Upscale sells one-time digital credit packs. There is no subscription and nothing renews. Credits are added to your account as soon as payment is confirmed and are used for image upscaling and image tools. Purchased credits do not expire while the service operates.

If you have not used any credits from a pack, you can ask for a full refund within 14 days of the purchase. Free daily credits are always used first, so a pack counts as unused as long as your purchased balance has not gone below that pack's credits.

A duplicate charge, a charge for credits that never reached your account, or a wrong amount is refunded in full. Please tell us within 30 days of the charge so we can trace it.

If an upscale or image tool job fails on our side, the credits it used are returned to your account automatically, whether they were free or purchased. You do not need to ask.

Credits already spent on completed jobs are not refundable, and a pack that has been partly used is not refunded in part, except where the law requires it.

Bonus credits, new-member bonus credits and gift credits have no cash value and are never refunded. A refund removes all the credits that came with that purchase, including its bonus credits.

Email support@images-upscale.com from the account email you used at checkout, or include it in the message, along with the order ID or receipt, the purchase date and a short reason.

We reply within 2 business days. Approved refunds go back to the original payment method through our payment provider; banks and card issuers usually take 5 to 10 business days to show them.

Please contact us before opening a dispute with your bank, since most problems can be fixed faster by email. While a payment is disputed, the credits from that purchase are removed. Fraudulent purchases or repeated chargeback abuse may lead to account limits or closure.